Disconnect the headset or unplug the headset cable from the controller, and then reconnect it firmly to the controller.
Check that the headset is not muted by checking the mute button on the headset controls.
Increase the audio by going to Settings>Device & Accessories and select your controller to adjust audio
How do I fix my headphone jack on my Xbox One controller?
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Why won’t my mic work with my controller?
If you are not sure, try reconnecting your headset to your controller (plug the headset connector firmly to the port on your controller) and reconnect or resync your controller to your console. 2) Make sure your headset is not muted. Check the mute button on your headset control or the audio settings on your Xbox One.
Will regular headphones work on Xbox One controller?
The more recent versions of Xbox One controllers have a 3.5mm headset jack at the bottom. So instead of an expensive gaming headset, even if you use your old trusty headphones, they will work great for you. The only problem is that you may not be able to use a few of the features that the gaming headset offers.